Holiday Inn Mobile West I 10 an IHG Hotel

The room had several issues that made for an unpleasant stay. One of the lamps didn’t work properly, making the room darker, and when turned on, it flickered. The interior paint job was poorly done, and both the bathtub and sink wouldn’t drain. Additionally, the bathroom sink was cracked. When I turned on the AC unit, it emitted a burning smell. There was no phone in the room, and my cellphone battery died, leaving me without a way to make calls. Throughout the hotel halls, there was a strong marijuana odor. The lobby was the only somewhat decent area of the hotel. I reported all these issues to the staff, and the employee at the front desk simply said he would make a note of it.

The people that work there are awesome. Had a promotion for a sit down breakfast included which was delicious! The hotel was average since it really needed better cleaning. The tub needed something on it so you wouldn’t slip and fall. Definitely would recommend here. Just typical hotel conditions.

Rooms are damp, a/c is poor, had a hole in the wall (I could see out of) next to the a/c unit a small bird could probably worm its way in with. Water piddles running out of the room w/the ice machine soaking the hall/room carpeting. Big loud blower running 24/7 out in the hallway to try and dry it out. Broken glass whiskey bottles, rotting food, some woman's dirty panties and even a blown-out flat tire and rim all laying in the parking lot. Exposed wiring in the elevator controls and a "p*ss-off" attitude from the desk. If I owned this place and Hell? I'd rent this place out and live in Hell.

The one thing you can usually count on while staying at a Holiday Inn is consistency. This location however was a bit different. First, the staff are excellent. Very friendly and helpful. The hotel and the room were clean (as far as it could be). The breakfast was ok. Though they ran out of orange juice, pancakes (or just didn't refill them). However, the room I was in was very dated. The carpets and bathroom floor were a bit tattered and stained. There was a single mini-bar of soap provided for the sink and shower and a mini bottle of shampoo and conditioner. I thought mini-bottles went away, but they are alive and well at this Holiday Inn. The wall sported empty brackets were a painting once hung. The remote for the small tv was taped together with scotch tape. There were no lights in the main room other than a couple of bedside lights and a small desk lamp, making the room very dark. I found a single USB charging port on the backside of the desk lamp. There was no clock or alarm in the room and obvious missing furniture as demarked by carpet indentations. All in all, I've seen a lot better. I've been in many Holiday Inns in the past few years, but this is the worst by far. Nothing egregious, but several small things that make the stay less optimal.

Beautiful, clean hotel with wonderful, helpful staff. When we had to wait 10 minutes to check in due to another person (insisted on a cheaper rate and left without getting a room) , they gave us a voucher for a free breakfast for our family. Hotel was quiet and we got a great night’s sleep.