TownePlace Suites Huntsville West Redstone Gateway

When I stepped into the Marriott TownePlace Suites at Redstone Gateway and saw Randy, I just knew this was gonna be a great stay. Marriott has always been a brand I love because they are always consistent. After 15 years in customer service I recognize above and beyond. Randy’s attention to detail with property & staff is always evident also I want to thank Taylynn For being so nice at check in. TownePlace is my home away from home. I get to relax. Get some much needed work done. :) I will always be a Marriott girl.

Awful and very old! Place is stuffy and feels wet due to the old AC. Needs an update ASAP pronto. Floors are old, bathroom is old and I didn’t even want to lay my head down because it felt dirty. Had I not got in at 4am from an awful day of travel I would have left. Not worth the rate they have this listed for daily.

Terrible and horribly dirty hotel. I found a tub of sex intercourse lubricant in the drawer. Emailed the manager and got a typical generic reply. After I called them out, the manager wrote and said he would call me the following week. Well, that was two months ago. You’re better off staying in a one star hotel, at least you know what you’ll get.

This Marriott property is not worth the prices they charge. When spending $175 per night (including taxes), I would expect to get cleaning services at least every other day. When they finally did service the room at our request, they did not take out the garbage or replenish the coffee service. Breakfast lacked variety and was out of one of their staples (oatmeal) for 3 out of 4 days. They still put the oatmeal toppings out because without that, the breakfast buffet would have appeared as barren and lacking in options as it was. The property is run down, especially inside the guest room, with wall unit HVAC systems and thread bare towels. Some of the employees were pleasant- but if you are not going to fix an issue, then nice is not enough.

Randy Shoe the general manager is a complete liar and a fraud. He put a $250 smoking charge on my bill but I ABSOLUTELY did not smoke in the hotel room. I asked for proof and he sent me a pic of a dirty mattress and claiming it's ashes. Anyone knows smokers can figure out better ways than stripping down the bed sheets and putting ashes in the SIDE of the mattress? Unbelievable how unprofessional, and a liar, and a thief that Marriott hotels has this man working for them