Homewood Suites by Hilton HuntsvilleVillage of Providence

Great location, older property with cleaning and maintenance issues. Just a lot of little things that add up. Dirty elevator, broken drawer in bathroom, bathroom door lock broken and couldn't get in, not enough towels. Front desk staff aren't rude but certainly not welcoming. Sit at Front desk with heads down on phone. Breakfast had tasty options like pork carnitas but not being replenished even when I told them out of Tortillas- he literally only brought 3 more out and it was 8:20 - 40 more minutes left of Breakfast time. Oatmeal was empty and he never replenished. He kept area clean but at expense of keeping food hot and replenished. Many dishes were lukewarm or cold. Chocolate milk had soured. Lots of restaurants to walk to in walkable area.

The elevator was always dirty with grass and dirt, along with the breakfast area. When the breakfast buffet opens at 6:00 am, people load up on breakfast and pack their lunch, leaving others to wait until food and beverages are restocked. There are (coin operated) 2 - washer and 2 -dryers, but 1 washer and 1 dryer was down. I had planned to stay from Feb 1-21, but after just 2-days I left and went somewhere else. The shower wasn't very nice. I never post reviews, but thought it best to let people be warned!

This is an older property and the maintenance has kept it up ok. The Providence area has grown a lot and they keep building new commercial and residential properties in the area. The parking lot is shared with other businesses. So it can get crowded. Since it is in a commercial district, you can find shopping/dining opportunities nearby. If you have an oversized vehicle or a trailer, you probably don't want to stay here.

Great location, clean hotel, friendly staff and nice daily breakfast. The Wednesday evening social was a treat as they provided soup, salad and light snacks. I did not give this hotel 5-stars because of the “worn” carpet. It should be replaced soonest. However, I enjoyed my stay and would go back again. Special thank you to Marcia and Leah (hotel staff) for making me feel at home.

I travel often for work, I have been working in Huntsville for 2 years now off and on for the US Army. I have stayed at many hotels in the area and this was by far the worst one yet! My group of 7 all experienced some sort of nightmare with this hotel, mostly from the desk staff who don't care if you have clean sheets or towels so long as you don't interrupt them on their phone! The very 1st night there, I was sent to a room and someone was being very intimate inside when I walked in! She screamed, He screamed, I screamed, and i apologized as i ran out. The older woman at the desk was confused, she said i was supposed to be in that room, but she finally understood and gave me another room. We stayed for 6 weeks and worked 12-hour days straight through. Because we work so much we like to have clean sheets at least once a week and fresh towels every 3-4 days. I didn't think this was a lot to ask for but apparently, it was way too much. On every occasion when they came to clean my room but 1, they literally just picked up my dirty bedding that I took completely off the bed and put in a ball on the floor Hint Hint! and put it all back on the bed dirty! Yes, you read that correctly, they put my dirty bedding back on the bed rather than change it! I know because I mark my sheets in the corners. After all, I travel so often and I know how sneaky places can be! After the 1st time you would think with a complaint they would correct it, but no, they did it again and again, finally on the 4th week I physically carried my dirty sheets down to the front desk where the woman sat on her phone, and nodded to the other woman who asked if I was the guy who marked his sheets and went and got me new bedding. The other one, sat there ignoring me like I was bothering her and when the 2nd one brought my new sheets to me, she handed them over and said "Take this stuff back with you, I got nowhere to put this" and she pointed to the carts in the lobby. I walked to the elevator and threw them on the floor outside it and went up and changed my bedding. I asked for a manager the next day, there was none available but the maintenance guy was nice and offered help, not that he could do much for me. Then I came home that night and they had actually gone into my room despite the tag on the door and changed my sheets! When I went down the next day to inquire as to why knowing i just changed them, they would go into my room, the same woman who ignored me on her phone stood there and argued that i asked for my bed to be changed, she lied through her teeth and i told her this was her problem, she was too =busy on her phone and didn't pay attention! Then she said "I work the desk, I don't clean, I said you don't work the desk either! You just pointed to someone else to help me. i asked for a manager again, but no manager was available. I called the Diamond line and launched a formal complaint and still, I never heard from Hotel management. On the 5th week, I carried my bedding down to the laundry and dumped it in the bin myself figuring they would have to relace my bedding, they did finally replace it but I will forever wonder, when I got there, did I sleep on the last guy's bedding? There's no way to know for sure, but their history and neglect tells me probably! Did they really change my bedding this time or just swap someone elses??? To top it off they royally screwed up the credit cards and double charged some of us while also charging someone, not of the group's Amex card for half the stay. Maybe the people who were origially in my room, I'm sure they will hear fro them. Also, I had no WIFI because it kept telling me I wasn't a guest so on the 3rd day after I complained repeatedly they gave me a promotional code which I had to oput in every single day to get Wifi! None of my group will ever stay here again, I would sooner camp outside in a tent! I did speak to a Josh at one point very briefly, he was an assistant manager, he was not very helpful, just a lot of apologies and head shaking and he did finally straighten out the credit cards but after all, he had to, the government looks poorly on fraud! I wish I had Photo's!