Sonesta Select Birmingham

When I made the reservation for this hotel it was advertised as Sparks by Hilton. The Hilton website stated current renovations are being done! When I arrived t check in , my reservation could not be found! Why their system was still under Sonesta and had not been converted to Hilton’s! Rose” worked diligently to assist me with the mishap on behalf of Hilton! Several individuals made the stay likable Phillip Gurly (manager) and Arya who help me locate my earrings I lost! Breakfast was your average continental meal ! My room was clean but there was some questionable issues No towel rack, paint on the floor; and no cover on the peep hole! The hotel is located near the Galleria it sets back from highway 280! The dissatisfaction is with how Hilton advertised this hotel as one of their brands but was not quite ready due to renovations!

Price was right, hotel is nice, but I wouldn’t go more than one or two nights. I was originally told by the front desk that we couldn’t check in after 12am, they were accommodating to us when I called to let them know we would be arriving later than 12. It appeared though that the desk is open 24hrs. Beds and pillows were comfortable, but a little soft for my taste. The building is definitely older and under renovation so a lot of that will hopefully be addressed in the renovation. The front desk staff was very friendly and the hotel was overall decent. I would accept it again in a pinch.

This hotel is garage! We were traveling with a team for a soccer tournament. It was stay to play tournament so you had to pick a hotel off the list a book thru a certain travel agent. Picking the Sonesta select was the wrong decision, everything about this hotel is disappointing. There is remolding going on but I think it is just an excuse to be disgusting. Their a body fluids all over the box springs. At least hide them with a bed skirt. Usually I read reviews and make a decision based on those. I didn’t in this case I just picked a hotel off the list. If you are reading this. Trust the reviews. They are correct. I would never stay there again and would never recommend to anyone.

Good - the staff was friendly and accommodating. The bed was comfortable. Bad - no breakfast ( I pick a hotel that has breakfast), everything out of order due to “maintenance “ such as gym, pool and even the ice machine on my floor. They had a new AC in my room. A mini fridge and a microwave used the last remaining outlet. Problem is that there were no more outlets to plug in the desk lamp ( which was unplugged) and therefore no place to plug in my laptop. My socks got dirty walking around on the room carpet. Yuck. It took three attempts to find me a clean operational room. This is an old tired hotel that has been neglected for a long time. I checked out after one night and went to another 3 star hotel that was rated #1 in Birmingham on Trip advisor.

Staff was very nice. Bed was comfy. In general, hotel is worn out. Needs updating. Carpets and furniture old and smelly. Loud rattling A/C. Small patio on 4th floor very dirty and several insect hives.