Hampton Inn & Suites Birmingham 280 East Eagle Point

Melissa and Jamie did an awesome job for us when checking in. They were very familiar with the company I work for, also recognizing it as a Corporate account. Very friendly and knowledgeable. They made sure that we had a safe trip and that are expectations were met .

Nice enough hotel. Clean. Quiet. But I walk in the room and the TV won’t turn on. Wasn’t wanting to deal with that. The bedside clock doesn’t work. And that clock has the only USB port in the room which is odd this day and age. And the elevators aren’t slow necessarily, but the doors take forever to open when you reach the 1st floor. Not sure if that has anything to do with this particular Hampton or it is just a Hilton thing as it seems the majority of their properties have the slowest elevators know to man.

We had problems when we arrived but Shay at the front desk was very kind, efficient, and fixed our room issue very quickly and to our satisfaction. Hilton/Hampton should be very happy to have her as their employee. This Hotel was excellently located for what we travel to Birmingham every six months for as it's only a few miles from where we need to be. It's hard to see as it's off 280 but you can't see it from 280. The only real negative was that the room didn't feel clean. The reason I say this is the someone had left a Bucky's bag in the fridge and there were m&ms and receipts in the drawer near the bed. Fortunately the sheets seemed clean but two different places being dirty didn't make us feel that great about cleanliness. The breakfast was good and they put fresh cut fruit out with pretty good eggs so that was good too. Overall it is very close for us and Shay made our trip better than it would have been without her kindness and help. Hopefully the cleanliness issues are addressed as there was hair left in the tub/Shower as well.

I stayed at this Hampton during the freak snowstorm that hit Birmingham. James Aughtman and the hotel staff were wonderful. They went out of their way to work with our reservation, to ensure we had food and constantly checked on the large group that was staying at the hotel to attend the training. I can’t say enough regarding the hospitality we received and how much James went above and beyond. Will stay again next year!!!

We booked this hotel through their website and there was no indication that the hotel was undergoing renovations. We arrived after driving for 8 hours and walked into a complete mess. Workers were in the lobby area laying carpet, sanding, etc. The entire breakfast area was blocked off with poly and a meeting room was being used for the breakfast area. Tables and chairs were sitting on top of the plastic covered floor. We asked the desk clerk for a quiet room away from the elevator. We got to our floor and the room she assigned to us backed right up to the elevator. There were noisy fans blowing down the hallway. It smelled like glue and paint even in the room. There was dust from remodeling on the furniture and the toilet bowl was stained. The front desk clerk was not helpful at all and when we mentioned leaving she said she couldn't guarantee we would get a refund. I called Hilton and talked to their customer service dept. They did agree to issue a refund so we left and found another hotel close by. Hilton should be aware of renovations and always indicate this on their website. Had we known ahead of time we would never have booked this hotel.