Hampton Inn Birmingham Colonnade 280

Horrific experience. They stole over $18,000 from our non profit account due to negligence and poor management. We book them as the hotel for a theatre conference. They charged us 3x the agreed upon rate because they charged our card 3x for the same rooms. The company and the management of this hotel are absolutely criminals.

Checked into hotel with no issues. TV did not work. Bed was terrible. Room was clean. S I entered all day at local hospital. Returned to find nothing in room had been cleaned. Front desk says you must request service. This policy is not posted or communicated at check in. Never stayed in a Hampton where this was a policy. Pitiful.

Super crowded area. Room was dirty, beds stained, blankets stained, couch stained, carpet unswept. Room felt damp. Overall not good experience. Traveling through to land in Florida for vacation. We always stay in Hilton hotels and this has been a worse for us.

Pros: Water pressure, cleanliness, comfortability, water temperature, staff was extremely nice and helpful, breakfast options were delicious, price was fair, working appliances, location, location, location!!! Cons: No one answers the phones after 8 pm. Called for 45 minutes straight the weekend i stayed. I was at the time 4 weeks post-op from hip surgery, so i tried to call and ask my need, before trying to make an unnecessary trip to ask in person. So this was kind of concerning. I would come back for more stays. I enjoyed it!

Id put a zero but cannot. Gravy - I drove in, had reservations. Check in went smoothly, went to room 327, dirty, never cleaned, see pics. Took all my stuff back to the desk, got a little attitude from the front desk lady. Given another room 227, keys wouldn't work. Door looked like it had been kicked in at some point. Went back down stairs. Popped the keys on the counted while calling Hilton Honors #, front desk rep became nasty and loud. I left - booked somewhere else. I appreciate Hilton while traveling - this was a dump, poor attitude by desk rep. Putting this on our corp website, not to book this hotel. HORRIBLE HILTON!