Radisson Hotel River Falls

The jacuzzi had a clump of hair stuck to the vent/drain. When I tried touching the overflow drain to make sure it was working, the cap came off in my hands. It was disgusting behind it. The shower held remnants of the last guests stay. I contacted the front desk asking for extra blankets, pillows and towels and got one of each. Thanks? They said I would get a discount for the dirty situation but I did not. I read the other reviews and have stayed here before. Management is ultimately the problem. I tried contacting the local business as well as the choice chain and am awaiting a response. Just stay somewhere else unless you’re cool with uncleanliness.

Very nice hotel, good customer service, always someone cleaning. Breakfast had something for everyone, mmm biscuits and gravy. Only issues were can't open the windows for fresh air, if you're a little handy you can get the window open and no on screen TV guide.

BEDBUGS!! We had a block of rooms for a family reunion. 7 of our 12 rooms had bedbugs. The front desk staff was rude and would not move anyone to another room. The breakfast buffet was unsanitary. The manager was unavailable every time we asked. STAY AWAY!!

Booked through Expedia a king bed a month in advance. Was told by front desk no kings available, and given a queen, even after paying for king rate. Explained I would like what I pay for as I am extremely pregnant and queens do not fit my husband and I comfortably anymore. Front desk advised us to sleep in separate beds. As an active duty member, I have spent enough time away and cherish the time we do have together. Appalled they even suggested it. Room service is awful. Requested kindly numerous times for two weeks to have trash taken out, fresh towels and bedding. No service was provided. We will not be back. Only decent thing about the hotel is the gym.

We enjoyed our stay at this beautiful hotel. You can walk to downtown . The lobby is very nice and the staff was friendly. We got a suite and the multiple windows were charming. To tone down traffic noise, we were able to use the heating system fan to run for white noise. We did not use the pool or restaurant . Breakfast was fine.