Sonesta Es Suites Allentown

Chris-Perry22

5 months ago

Basically changed the sign from a Marriott Residence Inn to Sonesta and haven’t done a thing. Grounds have garbage bags sitting in the hallway by the elevator for long periods of time, walls paper thin, multiple stains on carpet in room, wood on cabinets worn down, hairs on the couch, breakfast barely qualifying as a breakfast and pretty empty snacks bar in the lobby. Go somewhere else, save your money and question the positive reviewers here! These are purely facts not opinion.

Rontastic

10 months ago

Was unspecial, felt it was over priced, charged $5 a night for parking can't see why its in the middle of nowhere on a freeway intersection, although if the family living in the caravan in the parking lot are paying $5 they got a bargain. Didn't sample breakfast. Entranceway litttered with cigarette ends and grass verges covered in dog faeces. Had a two bed suite which was OK a little dark and dated.

laurenbO1861QA

10 months ago

We are not difficult people and have stayed all over the world. Our only expectation is for rooms to be clean and safe. Stayed in a 2 bedroom with a pullout couch in the living room with my 2 adults sons. Upon entering the room, I checked the pull out couch since I would be sleeping there and there were many crumbs and a teeth flosser on top of a horrendous, horribly ripped mattress. A very kind maintenance worker got me a newer mattress. I had to request sheets and a blanket and was told to talk to housekeeping currently on my floor. Back and forth with the front desk and was told there were no blankets. Finally 3 hours later I had a threadbare blanket waiting at the front desk. I wasn't handed the blanket with an apology - the staff member wouldn't get off the phone and rudely gestured to a trash bag on the counter. The front desk staff member with the strong accent was extremely unprofessional and rude throughout our stay. There were other issues during our stay including piles of trash bags outside the elevator, people smoking at the outside door (and wouldn't move until we asked them to so we could exit) and one afternoon there was a man passed out at the outside door. We will never return to a Sonesta. I am shocked by the high ratings of this property since we were not the only ones having issues. Another room had no mattress protectors and sheets were barely on the bed, another room had an issue with people who appeared to live at this hotel, and another room had issues with cleanliness.

105jeseniae

a year ago

staying at the Sonesta ES Suites Me and my family had a bad experience the back door open were people are entering with out using they key card also at breakfast time the truck drivers would just rush in the get coffee and push you over with out saying excuse me I had a bad stay and its a great hotel but some front desk staff like Ms deborah needs more training in communicating with people so that way people can continue they stay at Sonesta ES suites I wanna give Kristina big Kudos on doing a great job with cleaning and her attitude was great thanks kristina for doing a great job ...

pas2rchris

a year ago

Location is very good, Room is decent size for what we needed. North entrance to our building was not secure, door opened without a key card. TV streaming was very poor, very choppy cable/internet connection, very sub-standard for this area of the Lehigh Valley. If we return to this area, we'd consider staying here again, but possibly a different building unit. Staff was nice and helpful.